Audiophoria

Returns, Claims & Warranty

Refunds, Returns & Exchanges

At Audiophoria, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we comply with the EU 14-day money-back guarantee for online orders, while maintaining the high standards our customers expect when receiving their products.

Important Note

Please keep all original packaging in perfect condition for at least 14 days after receiving your order. This ensures your return can be processed in full and helps us maintain the high quality our customers expect.

Restocking & Payment Processing Fees

For all order cancellations or refunds requested by the customer (for reasons other than a defective or incorrect item), a 2.5% processing fee will be deducted from the refunded amount. This fee covers non-refundable payment processing costs charged by our payment providers.

The 2.5% fee does not apply if:

  • The item received is faulty,
  • The item is incorrect,
  • The issue is caused by our mistake.

In these cases, you will receive a full 100% refund.

1. Right of Withdrawal (EU 14-Day Money-Back)

Under EU consumer law, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order.

  • No explanation is required to exercise this right.
  • To initiate a return, you must notify us in writing (email is sufficient) before the 14-day period expires.

2. Return Conditions

To be eligible for a full refund:

  • The product must be returned in pristine, unused condition, with all original packaging, accessories, manuals, and protective materials included.
  • Packaging (outer box and internal protective inserts) must be undamaged and clean, as it forms part of the product presentation.
  • Products with signs of wear, damage, or missing components may be subject to a restocking fee or a partial refund.
  • If the packaging is significantly damaged or missing, we reserve the right to refuse the return or apply a refund reduction of up to 20%.

3. How to Return a Product

  1. Contact us at support@audiophoria.eu with your order number and reason for return.
  2. We will provide you with return instructions and a return address.
  3. Send the product back using a tracked and insured courier service.
  4. Once received and inspected, we will process your refund within 14 days.

4. Exchanges

  • To exchange an item, please follow the return process above and place a new order for the desired product.
  • Exchanges are subject to availability.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • In-ear headphones and ear tips once opened.
  • Custom-made or special-order products.

6. Damaged or Faulty Items

If your product arrives damaged or develops a fault within the warranty period:

  • Contact us immediately with clear photos or videos of the issue.
  • We will arrange a repair, replacement, or refund in line with your warranty rights.

Contact for Returns

Email: support@audiophoria.eu

Website: www.audiophoria.eu